How to Build a Home Lab for Learning Server Administration

Every new field we explore starts with the same basic question: “Where do I start?” Many of us worked with home computers before moving into the world of professional IT. The lucky ones enjoyed a smooth ramp-up. As the field continues to expand and consumer-grade systems require less knowledge to use, that transition becomes rougher. …

How to Submit an Effective Trouble Ticket

This site focuses on systems administrators, but everyone at every level, technical or not, needs to report problems. As the first point of contact, your trouble ticket (or e-mail, or problem report, or service ticket, or helpdesk request, or whatever your organization might call it) sets the tone for the future interactions necessary to get …